Dek Rail Reviews
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Latest Reviews
M Trembs
23:38 15 Oct 24
I found Dek Rail in my online search for a Canadian supplier of modern deck railings. From my initial request for information to assistance with choosing a product, delivery of the materials and support with installation, Tyler and the Dek Rail team were fantastic. The online video guide that Tyler provides is super helpful and ensures that anyone with DIY or professional skills can assemble the rails and end up with a stunning result. Anytime that I had a question, an email to Tyler would quickly get me the answer I needed.Great product, great customer service. Can you ask for better than that? I don't think so.
Abode Elevations
12:43 09 Oct 24
We had a client request these railings after seeing them on a home in another province. Dek Rail was excellent to deal with, everything arrived on time and packed very nicely. The fit and finish are like nothing else and the final result is stunning. Our client is thrilled and we will definitely look forward to installing these railings again in the future.
Robert Matthews
14:24 22 Sep 24
I highly recommend the Dekrail system and the people who created it and manufacture it. The system has obviously been refined over many years, and the result is a very high-end, and unique product and look. Our experience is with self-installing the stainless mesh system. The company also can install for you if within their geographic area. We chose this to be able to see beyond the deck, but without the cleaning maintenance of glass. The custom kit came with excellent instructions, and access to many videos that were so very helpful to watch. The owner, Tyler was always instantly ready to help over the phone with questions throughout the process of measuring, cutting, fitting the many components. Highly recommended.
emanuel zusmer
19:22 20 Sep 24
Could not recommend this product enough. Tyler(the owner) is amazing. I think I drove the poor guy crazy with all the questions I had but he was always responsive and extremely helpful even on holidays and weekends. The quality of the products are amazing and you can tell they are meant to last. I would not hesitate using these products for any future projects. I would rate them with 10 stars if I could.
Sheldon Lopo
03:11 06 Aug 24
Tyler and his team did an amazing job on our deck!! Given their high-quality products and amazing service, I wouldn’t hesitate to utilize their services in the future and also highly recommend them.
Karl Sundin
20:37 25 Mar 24
My experience dealing with Tyler has a been great. He was very patient and helpful from start to finish with the details required for making the deck railing happen. I strongly recommend Tyler and his product for deck railing systems whether locally or in another location. The installation was simple and easy to follow and Tyler was there to help along the way with any questions. Virtually non existent nowadays to get this level of customer service and support Tyler provides with DekRail.
Matt Wilson
23:06 06 Dec 23
Kudos to Tyler and his team. My wife and I recently rebuilt a freestanding deck over a cut slope area. We went with a composite board and really wanted a great railing to compliment our new deck and tie in with our yard. We did a lot of research and spoke to a number of different railing companies. We decided on Dek Rail because of the product selection and service.Tyler is knowledgeable, easy to work with and was genuinely interested in our project. He was thorough in explaining options and answering our questions. After looking at different models and discussing what we were looking for Tyler came out to look at our deck in person. Tyler clearly explained the benefits of the Dek Rail design and the online videos were very helpful in understanding how the Dek Rail system works. We decided on the RD1 railing design using glass panels. Tyler explained the easiest way to keep the panels clean and we liked the clean face mount look. We opted to add the installation of LED lighting and we were thrilled with the results. The railing was installed earlier than we expected and the service and follow up has been outstanding. Our new railing is safe, solid and looks amazing. Above and beyond service - thank you Tyler and the Dek Rail team!!!
Blair Evans
18:51 17 Oct 23
It was finally time to replace the handrailing around our house. Not an easy task ~110feet of railing. We did a lot of looking research at big box stores, custom built and salvage/reclaimed.We ultimately went with Dek Rail as it was the obvious winner. Key reasons; design options, clean looks, quality of materials, local, availability, and ability to self-install. Bonus the clean look “hides all mounting hardware.”We went with the RD11, a slim profile pickets with open air space. It looks fantastic.When the material where delivered I was a little surprise as most the materials were ~15’ long! Then Tyler (owner) provided a wealth of information, via email’s and video links on how to assemble the system. Very detailed.It took some time to watch all the videos, but they provided clear instructions on how to measure, cut and assemble. Once you get started on the installation it all snaps into place and becomes very rigid (and looks fantastic)Tyler was always easy to communicate via; phone, email and payment process.His team was also very helpful and very knowledgeable.If I need a handrail in the future, I’ll use Dek Rail. If any friends or family need handrails Dek Rail will be highly recommended.Thanks again, Dek Rail team.
Tim Rickli
16:52 04 Aug 23
We were excited to find Dek Rail when it was time to replace our railings and found many good reviews online. The clean and minimalist design options and complete lack of any exposed hardware made the decision easy. Tyler at Dek Rail spent a lot of time putting together our quote and designing our railing system. This required a lot of communications, all of which were answered quickly and efficiently. The main selling point, not offered by all, was the option to install our own system. The level of support for this option is surely unparalleled by most suppliers of this kind. Tyler offered an extremely detailed library of instructional videos to assist us as well as being available for any questions. With the attention to detail and service through our experience I can be sure the installation by Dek Rail would be exceptional as well. The railing parts were well packaged and labelled by the the Dek Rail team and fit on our roof rack. Many thanks to the team at Dek Rail!
Steve Bevan
15:33 30 May 23
I can say enough about the attention and detail that goes into this railing system. The support and information available to help with any anomalies is the best. Often talking with the owner, Tyler directly. I recommend this system to all my clients who are after a low maintenance,beautiful, modern railing system.
Mitchell Owen
22:46 13 Feb 23
I've used Dek Rail several times, both for my own homes and for clients (architecture and design). The interactions with Tyler and the resulting products have always been top-notch. The systems are solid, attractive, and durable. Installation instructions are clear and precise, and if there are any questions, Tyler's responsiveness is pretty dang close to immediate. I couldn't recommend Dek Rail more highly. I will definitely work with them again and I'm looking forward to it!
Kregg Penn
16:24 29 Nov 22
Tyler and his crew were professional and installed an amazing product! We have got nothing but positive comments from friends and family. I would highly recommend them.
Greg KleinSmid
17:03 03 Oct 22
I am a general contractor and have installed numerous decks, stairs and railings in wood, but had never installed a metal balustrade. After much research, my client selected the Dek Rail system. Although the Dek Rail website has videos on every aspect of installing the system, they focus mainly on a face mounted post installation. I not only was going to do a deck mount installation, but also had a two-direction sloped deck. Tyler of Dek Rail fielded multiple emails and phone conversations with me to make sure that I understood the installation system. In the end, the project came out fantastic. The balustrade looks great, the lighting kit casts great ambient light and the client could not be happier. Too often you get a project in a box that comes with poorly translated instructions and a hopeless technical support line. That is not the case with Dek Rail. Between the videos and Tyler truly caring about their product and wanting you to have a successful install, I strongly recommend this product. Greg KleinSmid, Alltrue Builders, San Jose, CA
A&Z Trajkovic
11:57 24 Jul 22
I recently installed over 100’ of RD5 railing from DekRail. The railing arrived well packed. Installation went smoothly, thanks to the thoughtfully engineered RD5 modular design, good manufacturing and excellent online support from Tyler. Videos were very informative and watching them was the first thing I did. In all instances when I had questions, Tyler’s response fully addressing my questions arrived shortly after. Special thanks to Dek Rail for making this great product and providing outstanding customer care. The railing looks elegant, modern and I am very satisfied with how it all came together.
karen Friesen
23:17 17 Jun 22
We recently had our rails done by Dek Rail and they did a great job at a reasonable price. Even when we had a bit of a mishap, Tyler took care of it right away. Would definitely recommend
Ron Olsson
17:35 10 Jun 22
Kennewick, WashingtonI gave DEK Rail 5 stars, it should have been 10. After searching the internet for quite some time for a privacy screens and ideas to block the wind around our swim spa and hot tub. I decided to contact DEK RAIL. What a pleasant surprise to find a company that was very professional and responsive to any and all questions I had. I did have some concerns about working with a Canadian company and shipping our order across the border, but Tyler eased our concerns and everything arrived as promised. Family, Friends, and Neighbors have all commented on how great the fence turned out. I opted to have top rail lights and what a difference they make. Completely hidden but they will give you excellent light during the evening hours. I put the power supply on a remote so with a touch of a button the atmosphere changes. Give Tyler a call or text and you will be surprised with their service and products that DEK RAIL has to offer. I did this as a DIY project with some help setting the posts in concrete and putting in an apron around the perimeter and under the rails and posts.
Shirley Palset
06:36 20 May 22
Craig
02:55 04 May 22
We couldn't be happier with our railings and installation experience. The product is high quality, modern and custom fit. We were so pleased with how they tackled our projects and any challenging areas were thoughtfully designed. Tyler provided exceptionally detailed communication and suggestions, we knew exactly what to expect. Tyler's crew were professional, hard working and efficient, rain or shine!
Thomas Mortimer
23:52 19 Apr 22
The level of customer support from Tyler and his team can't be beat. They spent so much time answering my questions and making sure the end result was going to be amazing. Their pricing is amazing, and wait until you see the railing system they've developed. It's diverse and flexible, and the end result looks entirely custom.If only all contractors were this great to work with!
Mel Roth
19:09 13 Feb 22
I had a great experience with Dek Rail and would recommend them. The railings are nice and solid and we’re really happy with how they look. For the deck above our carport we had Dek Rail install a semi-private PD2, with full height, horizontal aluminum slats. For the stairs, RD5, aluminum post & picket frame. Both in powder coat satin black.
Stew Munns
15:47 16 Oct 21
It was a pleasure dealing with Tyler. He provided immediate and professional support as I worked my way through installing my railing. The product was well packaged and very well made. He even included extra pieces, just in case. My new deck looks beautiful and the light kit looks fabulous at night! I highly recommend Dek Rail.
Galen Evans
19:39 15 Oct 21
I’ve had the pleasure of working with Tyler and his Professional crew on multiple projects. He clearly communicates pricing and a provides realistic installation schedule. Most importantly to me, the workmanship is top notch.I wouldn’t hesitate recommending Tyler and his his crew at Dekrail for any of your upcoming projects!
Jill Cusack
00:20 14 Sep 21
OMG! We consider ourselves very blessed to have come across, quite by accident, I should mention, Tyler Giesbrecht, President & CEO of Advanced Aluminum Raiings & Design Inc.He is, not only personable but extremely knowledgeable & very professional, to say the very least. The product is certainly sturdy, as well as, stunning looking, long lasting, I'm sure, & needing very little care.We are very pleased with the results & wish Tyler continued success & happiness in his future.
gia alfieri
22:20 13 Sep 21
I live in Seattle and did a lot of research to find the best aluminum railing to fit the hogwire panels I wanted to use around my deck. I liked the details on Dek Rail's website and how quickly they answered questions. After ordering, the delivery was fairly quick (given the distance) and I was impressed by how well it was packaged (took a bit of time to uncrate and unwrap, and it was all in perfect condition). I found out I had mis-measured something, and the customer service (quickly sending additional parts) was amazing. In fact, probably the best service I've had from any company in ages. Putting it all together was a little challenging, but Dek Rail sent written instructions and also had super helpful installation videos. My only issue was that aluminum railings can create lots of tiny shavings, but extra care was all that was needed to keep the metal out of the surroundings. Overall, it was great dealing with Tyler at Dek Rail, and I love my new railings. I get many compliments, and the quality is exceptional - they'll probably last longer than my house 🙂
John Van Vliet
18:23 08 Sep 21
Tyler and his crew did a great job on our small project. Quality of the product and service were excellent. We required a custom piece to finish off the stairs and his crew made it, powder coated it and had it installed in no time. Tyler even took the time out on a Saturday to show us his product when we were searching for a supplier. Highly recommend Dek Rail!
Theresa Bessette
16:55 02 Apr 21
We recently had our front and back decks replaced by DekRail. We are very very happy with the finished product. Even our neighbours walking by have commented on how beautiful our new railings looks. Also a building contractor driving by commented how he had been watching the construction of new railingsand said this company knows what they are doing.We would and have already recommended this company. Service is so important and even more so now during these stressfulTimes. The service we have received from Tyler and his team has been exceptional. We ourselves run a company in the service industry so we are very attuned when good service is provided. Thank you so much Tyler and Team for making the experience of replacing our front and back railings such a pleasant experience. We know we willEnjoy our new railings ( with lights ) for years to come
Rick Kingdon
01:53 25 Feb 21
We were referred to Dek Rail by the previous homeowner. Even though it was a small job as we were installing gates only, Tyler spent the time with us to make sure the details were right and it fit in with the existing railing and fence. William made sure that the installation was perfect and even changed the handles to a different style when we changed our minds later. Would highly recommend them for quality product and excellent service.
Sylvia Boyd
00:41 15 Aug 20
Very happy with the job that Dek Rail did on my fence and gate. Professional, timely, high quality and went out of their way to ensure I was 100 percent satisfied with the end result. Would highly recommend them.
Arnold Klassen
14:54 12 Jul 20
i recently (July 2020) contracted with DEK Rail to install new railings on my deck and new stair railings on my front steps. DEK Rail had been recommended by a friend who had used DEK Rail before and the whole project worked out great with very good service, design suggestions, professional install and a truly superior product. I replaced a wood railing system (that was starting to rot) with an all aluminum railing system that looks ten times better than my wood railing, needs no maintenance and won't rot. The unique system that DEK Rail uses hides all brackets and mounting screws and leaves you with a clean high end finished rail system. I highly recommend DEK Rail.
Eric Bergan
04:48 15 Jun 20
Felt compelled to write a review because of the quality of service and product I received from Dek Rail. Attached are pictures of my ALMOST completed deck railing. My wife and I couldn't be happier with the aluminum railing with cedar tongue and groove boards. Extremely unique design with hidden fastners for a very clean, modern and northwest look. I still need to install the top rail assembly to complete this railing. Beyond the product however was Tyler's customer service. After purchasing my Dek Rail materials I ran into an unknown issue with my deck causing me to change my deck dimensions and therefore chaning my railing and install needs. Tyler easily could have said "sorry, you purchased my product" and moved on. Instead, he returned phone calls, text messages, emails and sent pictures assisting me with my deck issues without of which I would not have been able to complete this project. This review is my way of expressing my graditude and thanks to Tyler and his Dek Rail team and of promoting what I think is a unique and quality product from a customer focused company.
Alex Z
01:22 22 May 20
Brad Porter
12:11 19 May 20
I have installed Dek Rail railings on three decks. I was attracted to the clean, beautiful look of the aluminum posts, rails and pickets. All fasteners are hidden including the post connection to the deck. This eliminates the clunky look of many other railing systems, and enhances the beauty of a new deck. The aluminum components provide a maintenance free system that looks as good as the day it was finished. Assembly instructions are excellent. Tyler was always very responsive to any queries we had. I highly recommend Dek Rail products and service !
Michael Leblanc
13:00 28 Aug 19
A great experience from beginning to end. The technical support from Tyler and Allan was second to none. Alway responsive and helpful with regards to a very complicated build in Northern Ontario. Great quality and fit that has served to enhance the overall look of our build. A fantastic "made in Canada solution" to our project.
Paul Pera
23:09 03 Nov 18
Amy Aranow (alouisecrab)
01:27 03 Jan 17
Great company. Smart design. Nice factory. Nice owner. Helpful. Caring.
May 2, 2025
What a great experience dealing with Tyler and the Dek Rail team. The time Tyler spent to help review and collaborate with us, all the discussions on the design and railing options, helped provide great guidance on the best railing design that fit our needs. We decided on the RD5 option for all stairs and we did the RD8 wire mesh around the deck. The quality and care put into the creation and preparation of the entire railing package, down to each and every post, cap, bracket, screw was exceptional. The installation was smooth because Tyler has a proven technology and clear instructions that resulted in a beautiful, durable deck and stair railings that we will love for many, many years. Thank you!
January 6, 2025
We had an excellent experience with Tyler and DekRail. We found them online after we had difficulty finding modern railing options locally in Ontario. Tyler was very helpful in determining what we required for our order based on my measurements and photos of our site. Our local contractors installed the railing without difficulty. Our order was slightly damaged by the delivery company and Tyler immediately sent out a replacement part. Product quality is excellent and we are happy with our railing.
September 20, 2024
Could not recommend this product enough. Tyler(the owner) is amazing. I think I drove the poor guy crazy with all the questions I had but he was always responsive and extremely helpful even on holidays and weekends. The quality of the products are amazing and you can tell they are meant to last. I would not hesitate using these products for any future projects. I would rate them with 10 stars if I could.
June 21, 2024
This is a great product, looks amazing when completed. I love the extra room it gives on top of the deck, also the slim profile of the posts, pickets and top rail don’t block your view. Easy to assemble with great instruction videos included. Customer service is next to none, these guys package your order up with everything wrapped in foam and very organized. Sent me some spare parts when I messed up on install, no charge! I would recommend this product to anybody.
January 10, 2024
I was looking for privacy railing styles online and came across Dek Rail. And I am glad I did. Dek Rail had exactly what we were looking for. I called and Tyler was so quick to answer my call. I have dealt with other companies before and either they don’t pick up right away or you leave a message, and they are slow in returning the call. It was very easy to deal with Tyler from beginning to end. He understood our needs to have the work done as soon as possible, and a few days later we were having the work completed. Alex did a fantastic job, and the aluminum railing style we chose looks great! Exactly as expected. Thank you, Tyler and Alex. It has been a great experience working with both of you. We have more work to do and will be calling you again. I highly recommend Dek Rail.